OUR TEAM

 

Bob Heidkamp

Team Leader - Co-Founder - Bob has been leading service technicians successfully for over 35 years, and Bob has earned the trust and respect of industry leaders. Many technicians credit Bob's training and influence as the keys to their success. His experience and expertise have proved invaluable to our customers.

Rodger Smelcer

Team Leader - Co-Founder - With over 30 years of experience servicing commercial and industrial food equipment. Rodger is responsible for working with our team and our customers to provide proactive solutions to reduce customer downtime and increase efficiency.

Patrick Mahoney

Chief Financial Officer - Certified Public Accountant with over 30 years of experience in accounting, information systems, financial management and tax reporting for distribution and service businesses. Patrick is also skilled in the implementation of new technology. 

Pristael Martinez

Project Manager -  Her areas of expertise include team building, project management, organizational development, training, leadership, management coaching, employee relations, and policy development.  Pristael is passionate about attracting, retaining and motivating key talent while supporting UST's strategic and company objectives. 

Jessica Morales

Service Analyst/Team Leader - Jessica has more than 20 years of experience meeting the needs of customers in an efficient way.  Jessica is an energetic, results-driven, customer-focused professional and she directs her team to respond quickly to your needs. 

Mario Ramirez

Technical Team Leader - Mario has 6 years of experience implementing new technology throughout our company. Mario's mandate is to find new technologies that make us more efficient for our customers. He is also serving as our technical trainer. Tackling complex technical issues is his hallmark. 

Ken Keltner

Service Team Leader - Training & Safety - Technician and manager in the commercial food equipment industry for over 30 years. He has a wide range of knowledge on service and installation of bakery equipment, meat rooms, cooking equipment, cook-chill systems, water treatment, and ware-wash systems. Ken has a successful proven track record of developing strong teams, new business development, large “turnkey” installations, and planned maintenance programs.

Vince Vidales

Service Team Leader - Installations & Planned Maintenance - Vince has over 16 years of experience. An expert troubleshooter, trainer, and team leader, he has extensive experience leading and training our service team. Before joining UST, Vince had experience as a customer of UST, which gives him unique insight into our business from the customer’s side. 

Greg Haan

Service Team Leader - Business Development/Digital Support - Greg has over 26 years of experience teaching technicians what it means to be professional, courteous, and kind. Greg is an expert technician in the troubleshooting and repair of more than 90 different brands of equipment. Customers know they can count on Greg and his team to exceed their equipment service expectations. Greg has been instrumental in developing service in Northern California and Texas. 

Ronnie Moreno

Service Team Leader - SoCal Service Manager - Ronnie has had over 2 years of administration and management experience. Ronnie is also an accomplished musician. His creativity is a valuable asset in the service industry.  

Nick Heidkamp

Service Team Leader - Houston Service Manager - Nick has over 10 years of experience in the food industry. He has worked as a technician and an administrator at a high level. He is also a formally trained chef. 

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United Service Technologies, Inc. All rights reserved

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